This Webcast Produced for:
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IT by the Numbers:
Implementing and Measuring Standards-based IT Processes
On Demand
Greg Downer, Principal Consultant, Pepperweed Consulting, LLC
Which is more desirable? 1000 servers configured identically and unsecured, or 1000 servers configured randomly and 50% secured?
Join industry expert and ITIL Master Greg Downer as he explores IT management metrics. Attend this educational Webcast and learn best practices on:
- Using metrics to improve IT performance
- Simplifying IT metrics capture and reporting
- Measuring and tracking unplanned work
- Categorizing metrics to measure processes and operational key performance indicators (KPIs)
In this webcast you'll learn what causes 80% of IT outages, what projects provide the highest ROI, and the biggest mistakes that IT Executives make... compiled from hands-on field experience across hundreds of companies and a variety of industries.
Previous attendees of Greg's seminars have had the following to say:
"Greg was very knowledgeable on the subject... time well spent!"
"This seminar really hit home for me"
"I think you hit the formula on the head. The seminar was very useful. I would recommend it to others."
"Greg was very personable and extremely knowledgeable."
"Very informative."
"Given my overall exposure to ITIL, it was an excellent use of my time."
About Pepperweed Consulting, LLC
Pepperweed was founded in 1996 by IT professionals who recognized a need for quality IT management tools, and specialists peaked in their implementation and use. Recently listed as one of the Inc. 500 fastest growing privately held companies, Pepperweed helps IT organizations extend their service capabilities drawing from the following product and service portfolio:
IT process assessment and design
IT infrastructure management assessment
Deployment and configuration of IT management solutions
Pepperweed approaches IT infrastructure and service optimization as an integrated, project-by-project process, enabling IT leaders to control their destiny and earn investment trust by providing corporate leadership with enhanced IT business services and stepwise ROI.
www.pepperweed.com
About Greg Downer
Greg Downer, a Principal Consultant with Pepperweed Consulting, is a certified ITIL Service Manager (Master), specializing in implementing Service Management programs at large Financial Institutions. Greg has spoken many times on this topic with Gartner and various vendors in the ITSM space. Besides the consulting work he is engaged in, Greg has also led many seminars and webinars on Sarbanes-Oxley related topics and its relationship with Service Management.
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